United Auto Rental - Ontario, California

best possibility

Made my week of commuting painless! After my car broke down for good, I thought I would have to quit my long distance job. This rental company made renting a car painless! The gentleman at the counter was pleasant and helpful. I had to add an extra week and it was a pleasure to rent from them. Two weeks in a rental and I was able to do it with just my debit card! I’m happy to refer them to anyone that asks!

Cesar Ureno

Not a bad spot, but it would have been nice to know or to be told that they had a mileage limit.
This place is better for people who want to just drive short distances around airport.
Booked my rental and went to pick up and the gentleman at the desk was polite but it seem rushed. Didn’t really go over the “Dos and Donts”.
Come to find that I owed an extra $500 due to exceeding the mileage (had no idea) upon drop off.

Sandra Chevalier

I found this place two years ago and they are incredible. My daughter and I both use them for all rental needs. It is a smaller company which is great because they give excellent customer service.

Niko Jarema

great, fast service, communicative staff, didn't jerk us around like other rental companies.

We had a very rough time getting to ONT. The staff here were good Communicators and provided efficient service that went above and beyond when we finally got here. An excellent, no nonsense operation, will be using them again for future trips.

Kaitlin Davenport

This company was a life saver after some issues with the rental companies at the airport and not being able to move forward with the rental. Sergio was prompt and courteous when picking us up. He was very friendly and helpful. Tom was very helpful and understanding with getting everything squared away in the office. The car we were picked up in was our rental, which made things so much nicer and easier to not have to reload a vehicle! I would 110% recommend this company to anyone looking for a company away from the big ones at the airport!

Luis Garcia

SPEND THE EXTRA CASH AND RENT FROM A MAJOR RENTAL CHAIN!!
Biggest mistake I made on my trip to California from Texas, was trying to save a few dollars and going with this rental company. I regret not spending the extra money and renting from a major rental company inside the Ontario Airport. The “Standard" size vehicle i was given was a 2015 Ford Fusion with 60k Miles. Scratch’s, dings, and scrapes all over the body of the vehicle. The interior was filthy. I drove this car from Ontario down to Redondo Beach, and the car stalled on me. After several attempts I got the vehicle to start and I had a check engine light on the dash board. I drove back to Ontario to swap the vehicle out for another one. I was then given another 2015 Ford Fusion with almost 90K miles. I told the guy at the desk, " were driving to Palm Springs tomorrow, will this car make it?" Upon arriving to Palm Springs, I had all kinds of warning lights on the dash board, “Service ABS",” Service TRAC" " Service Hill start Asst". Vehicles are in horrible cosmetic and mechanical condition, and have excessive mileage and wear and tear on them. I would give them 0 stars if I could. Extremely disappointed with this company.

Noushin Rahdar

I needed a car during my stay, and the prices here were the best deal around. When I got to their office, everyone was really friendly and helpful. The front desk explained things in detail and when I returned the car there were no surprise charges (most of the times when I’m renting a car they add random charges that was not indicated at the beginning but the front desk had explained what charges would occur and why). The process was rather expedient.
The car was in a really good condition, very clean, and ran smoothly.
Overall I would absolutely recommend renting a car here.

Michael Hawkins-Butler

United Auto Rental what can I say if you don't want to go to the "Big Box" rental agencies, and you want first class customer service......I'm talking Ritz Carlton/AMEX customer service the UAR is your go too! I've been renting from them off and on for a few years. Hassle free and worry free! You're in and out in minutes. The best part is you greeted by name as soon as you walk in. If an issue comes with your rental UAR is all over it if its a simple service light to a flat tire you are covered within minutes of notification. No major credit card no problem......use your debit card. You can also use cash just check to see what the cash restrictions are. You must have your own auto insurance for the rental, and yes proof is required at time of rental. If you don't auto insurance hit up my boy Leo and his crew at A Max Insurance in Fontana off Foothill and Citrus for a non-owners policy.