Budget Autovermietung - Flughafen Köln/Bonn - Köln

Studio W.

Vertrauen und Zuverlässigkeit sind Garant für den wirtschaftlichen Erfolg eines Unternehmens. Die heutige Performance war derart unterirdisch und absolut kein Einzelfall! Da werden Mietverträge einfach gecancelt, ohne, dass der Kunde benachrichtigt wird. Man trifft ein und bekommt eine Ausrede nach der anderen serviert (Sie haben keine Kontaktmöglichkeit hinterlegt / Wir haben Ihnen eine email geschickt etc.) Eine Autovermietung, der man nicht trauen kann.

Tamino

Hab sehr viele schlechte Reviews gelesen aber bei uns war alles tiptop. Haben über Rentalcars gebucht, mussten nicht warten bei der Abholung und wurden höflich bedient.

Haben ein Auto in der gebuchten Klasse bekommen und sogar 200km mehr bekommen als auf Rentalcars stand. Jedoch war es nicht das selbe Auto was auf Rentalcars angezeigt wurde, jedoch steht auch bei jedem Auto drunter "oder ähnlich" daher alles gut.

Die Miete war extrem Preiswert. Würde wieder kommen!

2bi _.

Achtung! Nicht bei Budget buchen, wenn euch euer Geld lieb ist. Selbst wenn der Vertrag über eine Vermittlerfirma abgeschlossen wird bucht budget am Ende widerrechtlich zusätzlich Geld ein!

Mark W.

Ignore where the company is mapped, it is located within the terminal.

Car was booked as a package through British Airways so didn’t have a choice on the provider but to be fair I regularly use Budget as I’ve personally not had too much issue with them in the past. Avis on the other hand is a different matter (yes I know they are the same parent company) and here it was more Avis fronted so I was apprehensive.

We registered for quick pass and preprovided our details hoping it would make the process quicker but it didn’t seem to make a difference. Along with the most unfriendly welcome of just a nod to indicate we would be served (there was no queue) but if felt like we were an inconvenience to the lady at the desk. She took all our details and ID and spent about 10 minutes typing away. Asked us if we wanted additional insurance but we declined as the package we bought from BA indicated all insurances were included. Apparently the computer then crashed or something because i had to give my ID again but we got there in the end and information and contract was clear and a copy was given in English also. So policies I’ve never encountered before at this rental location to consider - a mileage limit with additional charges per mile over and ensuring you refill the tank for return within a certain radius of the airport.

Getting the car was then a slight annoyance as they use an agent so you don’t get the keys as the desk. You have to go to the car return point which is not in the same location you pick up the car. They were on the complete opposite end of the car park other in fact. They also don’t come with you and so if you notice and any damage on the car you want to query it you then half so walk back to the end of the large car park to find them. Thankfully our car was all good and was a very good vehicle to be fair albeit is smelt as though someone had been smoking in it. We are non-smokers and hoped we wouldn’t get blamed for it but no issues.

Return process was fine and I got my security deposit released quickly with no unexpected charges and so a good rental experience in all.

Riccardo C.

Arrivati dopo aver comunicato il numero del volo 8 minuti dopo le 23 (orario di chiusura) e ci hanno lasciato a piedi nonostante la prenotazione

Matthew

The worst service, the most offensive behavior towards a customer that I have encountered in 25 years of frequent international travel from Shelia at the Budget/Avis counter at Cologne Airport on Saturday, May 11. Shelia urged me to take the full comprehensive insurance package. I asked how much it would be. Shelia didn’t answer but continued with the booking, and then when the final contract was over three times the initial price of my online booking (which had included basic insurance), I asked her to decline the full insurance and use a different credit card to complete the booking. She refused and so I canceled the booking. I then rebooked online. Shelia confirmed that there were cars available but refused to give me a car, saying that I had tried to trick her. She then continued to talk over the top of me, interrupting my sentences. I waited for her to finish and then asked if she’d allow me to finish my sentence. She said no and threatened to call security. She also told different car rental agencies in the vicinity not to make cars available to us. (Thankfully we found a helpful and professional agent at Wheego.) This is the first time I have ever posted a Google review because I have never encountered service as appalling as I encountered with Shelia, and I have hired well over one hundred cars in my life. Shelia has taken company policy into her own hands in a way which warrants the intervention of Budget’s senior management.

Roberto A.

The worst experience so far with car rental businesses. The day I booked a rental car with Budget was an extremely crucial last working day for me in Germany. I booked my car for 1000 am, when I arrived at the Cologne/Bonn airport, the car was not ready until 1137 am. While I was begging anyone present for help since I am in the military and I work under a very strict schedule, no one seemed to care and they all acted very unprofessionally. One worker even mocked me by saying, "I was in the Turkish military for 6 months once, so what..." When I finally received the car, I was driving towards the exit of the parking structure when I was blocked at the gate. The customer service representative forgot to give me the ticket to go out. Finally, at 1200pm I received the ticket from a Budget representative after waiting a further 20 minutes, I explained to her the unacceptable way I had been treated to which she replied to me (while smoking a cigarette) in an annoyed tone, "I already said sorry, what else do you want." I finally left over two hours from the original booking time. I have never received such poor customer service before and I will never use Budget again. I am a manager myself, and if I would see representatives treat someone this way, I would feel really ashamed of myself.

jes Y.

CUIDADO!!!! el señor del mostrador muy amable y educado te engañara firmando un contrato en Aleman para realizarte cargos adicionales días después de devolver el vehículo. No te fíes de lo que te diga y busca traducir y leer bien el contrato. Evidentemente EVITAR RESERVAR NADA CON ELLOS O AVIS (son los mismos)