East Lake Family YMCA - Atlanta, Georgia

Gary L.

Front desk staff, with a few exceptions desperately need training in customer service skills. Often times I have come in to start my work out and been told rudely " that scanner doesn't work, come back here and use the other one!" on one occasion a gentleman became ill in the locker room and was lying on the floor. When I reported it to the front desk the young man at the front desk acted like he did not want to be bothered! and was reluctant to take any action. Thankfully when I returned to the locker room the gentleman had risen off the floor and made his way out. I know that the front desk positions at the YMCA are just entry level positions and not necessarily career positions but even still good customer service, respect and a pleasant attitude can foster good business relationships and teacher the youth that hold that front desk position skills they can use wherever their careers or life takes them. A simple "hello, good day, good bye or I'm sorry but that scanner does not work" is not too much to ask.

Fred C.

Compared to the other Metro Atlanta Ys, East Lake is kind of a dump and the equipment is limited. There are only 10 treadmills in the gym. The youth swimming program is good however.

Kathy P.

Before Covid I would have given them 10 stars. Unfortunately, the last time I tried the gym it was a disappointment. The only reason I am even giving them 3 stars is because the organization does a lot of good. When I rejoined post Covid, I had a minor strain so had to be careful. Also, there were new instructors so I had to test them out. I tried a Cardio Strength class which was not what I expected but I decided to stick with it and modify to prevent further injury. The instructor was not happy with that and basically told me she didn’t care for my modifications, pretty much letting me know this was not the class for me. I’ve been a lifetime member of various gyms and have never experienced an instructor with the “my way or the highway” attitude. I left after her comment and dropped the gym. The experience makes me question the gyms requirements/certifications for their instructors.

Victoria

Me encanta las personas amables y Raquel en especial es la mejor enseñando a nada a los niño 👦 tengo a mi hija aki por varios tiempo y los maestros son adorable y enseña muy bien a nada grasias a equipo de natación

Cindy T.

I am visiting from Florida as a Y member, so my review is comparing the two. This Y is a bit smaller in size than my home Y, BUT there is no comparison to the friendliness of staff, the cleanliness, or the availability of equipment. I took classes with Joy and left exhausted but feeling great. There is cardio equipment both upstairs and downstairs, if by chance they are all in use, you can walk or run around the inside gym upstairs until one is available. My granddaughter was introduced to the pool which is now her favorite place to go. There are lanes for laps, a 3’6” area for beginners, and a gradual sloping 2’ pool for the little ones. All in all…a great Y.
Thank you Atlanta YMCA.

stanley M.

I enjoyed working out there, the staff is friendly and very helpful. The equipment is up to date and everything works. A awesome place to workout.

Ave F.

The YMCA is so affordable and has added so much value to my life! The staff is super friendly and the fitness instructors are very helpful.

Macy S.

My family signed up because we were excited about having free childcare while we worked out. I’ve only been once but had a great experience. The ladies in childcare were very friendly and attentive and there were 5 babysitters there when I got there right at 4pm when childcare started. There didn’t seem to be that many kids, when I picked up my daughter at 6 there were only 2 other kids there. I loved the class by Shannon, will definitely make an effort to take her classes!

Only negative is that the front desk people are not very friendly. One lady obviously turned away from me when I approached her and so I walked over to the other lady who also didn’t look enthusiastic to speak to me and told her it was our first time. She was helpful to check me in but didn’t offer any directions or tour when I clearly was confused which way to go for the studio class. All other staff I interacted with were great.