Hertz Car Rental - Northridge - Devonshire Boulevard - Northridge, California

S M

Many thanks to Gary Castaneda for exceptional customer service. We had a Hertz paperwork/system issue that he was able to help us resolve. Gary took ownership of the problem and made sure it was taken care of. We look forward to working with you again.

Scott Hoch

Terrible. My rental was due back at noon and they closed at noon. So for being 5 minutes late then having them closed the next day I was charged for an extra week of rental AND got a late fee assessed. Calling their automated system is impossible to get anyone on the phone.

I’ve used them before and it was fine hence 2 stars but this sucks.

The TerraMedia

Terrible service, I waited for more than 1 hour with a reservation made, the computers were not working and on top of that with 6 clients waiting and only one person serving... the worst service I have ever seen

C A

Went in this past Saturday Great help from the manager (I didn't get his name, but he has tattoo's on his arm/elbow) thanks!

Dennis Moeller

Couldn’t talk to a human being. They have a recorded message that says you must go to the website or app to book a reservation.

Hakisam Luks

These guys are just horrible man, I don’t think they’ve had their customers service lessons and if they have and just hate their job then they should be fired.. The amount of time they spend on just returning a vehicle is over an hour, Never seen it anywhere else, they sit back and relax in their chairs without any remorse, they don’t care how many people are waiting infront of them, standing not to mention there’s no seats for customers.. Just horrible. They just hate their jobs and don’t care, or maybe they need to reminded that its those people that they make stand who bring them a pay check. Horrible service, could give a one star if anything

N XO

Worst customer service ever. They never answer their phone. I was in a car accident. My body shop made the reservation and Ubered me to this location otherwise I would never step foot. They don’t have cars so I was given an suv that I can’t stand driving. My other option was a Tesla. I was told to call them and I can swap it out the next week which I was very understanding about because I needed a car.

They have told me twice they’re gonna call me when they have cars and don’t … the manager Garry is never available. They don’t answer their phone. Ever. Go anywhere else but here. Stuck with a car I absolutely cannot stand driving bc they’re “busy” location which isn’t my problem I’m a customer too.

UPDATE they are now calling me from collections and threatening to REPO the rental. I’m not in this car by choice I was in an accident. The proper invoices were not submitted and I was never notified there is a balance. I asked Gary after reaching him on his personal cell to get me the invoice he advised he can’t do that it’s a back office issue. This whole situation is a nightmare and Gary is an incompetent moron. They do not communicate after you drive off with the car or care too. Also my car stinks and is dirty. I was promised to be given a new one but they never did nor do they answer their phones.

Ace Bic

Avoid dealing with Eldrich. Worst customer service experience of all time. I walked in and the manager asked him to help me, 5 minutes into him helping me he was having computer issues, his manager suggested he use his computer but he refused. After waiting for over 20 minutes I asked him for an update and he said his computer still wasn't working. I suggested him using his managers computer like his manager told him to, and he again refused.

He wasn't too happy when I told him to use his managers computer so he responded by looking me directly in the face covering his mouth with his thumb and middle finger and moving his middle finger around while not saying a word to me and not breaking eye contact. He would then stop after 20-30 seconds look at his computer screen add his index finger move his mouse for a second. He then would stop moving his mouse, look directly at me remove his index finger and wiggle his middle finger around again. After doing this multiple times I spoke up and asked why he keeps looking directly trying to conceal the fact he's giving me the finger instead of looking at the computer and tying to fix my reservation and then the manager stepped in. The manager was great and if you could just deal with him I would recommend it. It seemed like Eldrich wasn't happy from the moment the manager asked him to assist me, i wasn't sure if he didn't like the fact i lost my voice, my rams sweater, or maybe my Jewish star but he had to top the list for worst customer service experience of all time, so much so that I had to write this review.